Financial Protection

How your money is protected

When you book with a member of Protected Trust Services (PTS), your money sits in one of the safest systems in UK travel. Every step is built to protect you from the moment you pay until the moment you return home.

What happens to your money

• Pay into a secure trust
  Your money goes straight into a PTS trust account. It stays there until it is time to pay for your holiday.

• Keep funds separate
  Independent trustees look after the trust account. They keep your money separate from the business so it is never used for day to day costs.

• Track every penny
  PTS checks the trust account every day. Your PTS member checks the same system. You get a clear answer on where your money sits at any point.

• Release funds with control
  Trustees approve every release of money. It goes either to the supplier providing part of your trip or back to you if you need a refund.

• Fast refunds
  Once trustees approve a refund, funds return to you in hours.

Extra protection for flight packages

If your booking includes flights, you also receive ATOL protection. This covers you if an airline fails.

Legal protection

PTS members follow the Package Travel Regulations. These rules give you strong rights on refunds, accuracy of information and protection if anything goes wrong.

Why this matters

You book a holiday to feel at ease. You want to know your money is safe and held with care. With the trust account, daily checks and clear oversight, you get simple protection and total transparency.

What to look for

A genuine PTS member shows their PTS number on their site. You can also search the PTS member list if you want to check.

Takeaway

You book with confidence. Your money sits in a secure trust. It stays protected until your trip is complete.

If you have any questions, please don’t hesitate to contact us.